Frequently Asked Questions
Fully licensed and insured plumbers
With years of industry experience, Titan P.G.E's reputation is built around customer trust that the skilled plumbing technician that arrives at your door is fully licensed and insured. Our plumbing team are regularly upskilled so you can remain confident that you receive the best service from the right plumbers.
Australian Standards & warranty
All our work follows Australian Plumbing Standards AS/NZS 3500 and 5601 and includes a 12 month warranty on labour and parts supplied by us.
How are my contact form submissions processed?
Contact form submissions are transmitted securely to Titan P.G.E's administration using the Google Gmail API via a Cloudflare Worker. This delivers messages directly to our admin email to improve security and deliverability compared with standard website email functions. Your message and contact details are used only to respond to your enquiry.
Do photos help when diagnosing a problem?
Yes, clear photos or short videos of the affected area help our technicians provide faster, more accurate initial advice and improve the quality of remote quotes. It will be best to admin@titanpge.com.au these through directly or SMS.
Are you hiring?
We currently are not recruiting, however, please e-mail your resume and a short cover note to admin@titanpge.com.au. We will be sure to contact you if any opportunities arise.
Free quotes
We provide free over-the-phone, email and messenger quoting where possible. On-site visits for detailed quotes may incur a flat consultation fee for locations outside the standard service area.*
No call-out fee (general services)
For general services inside our standard service area we typically absorb the call-out cost. Call-outs outside the normal service area, after hours, or public holidays may incur additional charges.**
*On-site consultations and home visits may incur a flat rate cost based on time of consult/visit or locations outside of standard service locations.
**Call outs after normal Australian hours of business (8am - 6pm), public holidays (including Sunday in South Australia), emergency services, and/or locations outside of standard service locations may incur a flat rate cost. In these situations, the costs will be advised up front and charged at the time of attendance.